Work orders that book their own visit.

A work order emailed to your Formpiece inbox becomes a Simpro job automatically, and the tenant books their own time against it with a private link, under your booking form's own rules. No phone call, no re-keying into Simpro twice.

Simpro booking form + Simpro Import

From work order to booked visit, without a phone call.

Pair the booking form with Simpro Import and the tenant books their own time as soon as the work order's job exists, under the same rules as every other booking.

1

Work order arrives

Emailed to your Formpiece inbox, as a PDF or in the email.

2

Job created

The Simpro job, site and site contact are created from the work order.

3

Booking link generated

A link for that job is created automatically, with the expiry you set.

Geosearch plan
4

Tenant gets the link

Saved to the Podium contact or the Simpro job, where your own SMS or email picks it up.

5

Tenant books a time

They open the link and book against the existing job, using the booking form's rules.

The site contact, not the office

Pick the site contact or the customer contact on the work order as the person making the booking. They need a mobile or an email on file.

Your rules still apply

The tenant books through your Simpro booking form, so availability, service areas and booking limits are yours, not theirs.

Tidy afterwards

The link can be removed from the Simpro job or Podium contact once a booking is made, and can be set to work once.

The property manager emails a work order

New messageHarbour Property Group
Fromorders@harbourproperty.example
ToAshgrove work orders
SubjectWork order 48213, heat pump repair
PDFWO-48213.pdf
Sent 10:41am

Formpiece reads it and creates the job in Simpro

Order 48213 read
Site matched: Coburg Depot
Site contact added
Booking link made
SummarySettingsLogs
FieldValue
Order no.48213
Booking linkSaved

The tenant gets an SMS with their booking link

Ashgrove Heating & Cooling
G'day J, book your heat pump repair at 14 Ashgrove Rd at a time that suits you.

The tenant picks a time, under your booking form's rules

Book your visit ยท Job 20431
Mon20Tue21Wed22Thu23
8:00am10:00am1:00pm
Confirm booking

The Simpro job is updated with their preferred time

SummarySettingsScheduleLogs
FieldValue
ContactJ. Marsh
Preferred timeTue 21 Oct, 10:00am

No phone calls. No back and forth.

Works with

Pairs two products into one workflow.

Product

Service booking form

The tenant books through this form's own rules, availability, service areas and all.

See the booking form
Product

Simpro Import

Reads the work order and creates the Simpro job, site and site contact.

See Simpro Import
Capability

Recurring rebooking

The same private-link mechanism, used for repeat maintenance instead of a new work order.

The questions Simpro users actually ask.

Straight answers. Mostly about your Simpro build, not about us.

Can tenants book their own visit after a work order is imported?

Yes, with the Simpro booking form. Once the job exists, a booking link for it is created automatically and saved to the Podium contact or a custom field on the Simpro job, where your own SMS or email can send it. The tenant opens it and books against the existing job under your booking form's rules.

Will it create duplicate jobs?

Not if you turn the order number check on. An order already in Simpro for that customer is found instead of created again, and you choose whether it is left alone or updated. It is a setting on the inbox, so it is on only when you want it.

Does the booking link expire?

You set the expiry when it is generated, and it can be set to work once. It can also be removed from the Simpro job or Podium contact as soon as a booking is made, so there is nothing left to tidy up afterwards.

Let the work order book the visit for you.

Connect Simpro Import and the booking form, and the next work order creates its own booked visit, on the Geosearch plan.