Customised pre-paid booking experience
Better Home Compliance is a Queensland based company focusing on smoke alarm upgrades and compliance services.
A booking solution was required to bridge the gap between communicating the requirements for a smoke alarm booking and the time consuming admin required – data entry, checking availability and payment processing.
Custom design
Flexible styling options and custom CSS resulting in the form seamlessly embedded within the website and business brand.
Multiple services and options
Services arranged into options catered to customers’ requirements and living arrangements.
Flexible payments
Multiple payment options via Stripe with different pricing strategies that adapt to Simpro invoices and payments.
Smoke Alarm Compliance Made Simple
Smoke alarm services typically involve a combination of labour and material costs that are dependent on the customer.
While Simpro pre-builds are the perfect solution for managing labour and materials, combining pre-builds with bookings can be quite admin intensive.
Working with Better Home Compliance, Formpiece created an easy to use booking experience with pricing options, bookings and pre-payments tailored to Simpro.
Formpiece onboarded and implemented a booking solution that not only is simple for the customer, but also a massive time saver for the business.
Scenario
Bookings required for multiple flat rate services
Many options, many configurations
Smoke alarm services are typically based around property sizes and brand preferences.
Large rate sheet
Each service option are flat-rate prices, which result in numerous options.
Flexible payment options required
To encourage upfront payment, different customer-friendly payment options need to be offered.
Process
Configured for service options and payment methods
Introduced by Simpro
As a Simpro partner, Formpiece was recommended to Better Home Compliance for an online booking solution.
Customised form build and implementation
Better Home Compliance discussed solutions for offering service options and payment options that works for the customer and business.
Design rules
Better Home Compliance provided a style guide for the forms to be adjusted for a seamless website embed.
Results
Customer driven booking and payment automation
Structured options driven by customer choices
User interface for service options were presented in a way to not overwhelm the customer with too many upfront options.
Dynamic pricing based on service and payment methods
Customers can view availability and make upfront payments with different payment options.
Time saving admin automation
Automating all Simpro data entry for a new booking saves significant admin time.
Integrated workflows and solutions
Set up a self-serve booking form of your Simpro services on your website.
Create dynamic pricing rules based on services, options, booking times and payment methods.
